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100% Guaranteed Satisfaction

Satisfaction Guaranteed

We want you to be 100% satisfied with your purchase. We stand by the quality of our products. If for any reason you are unhappy with your purchase, contact us within 30 days and we will promptly issue a refund to your credit card.

Safe & Secure Checkout

We know that protecting your personal information is extremely important to you. Stoer certifies that it is safe and secure for you to provide your personal information.

Free Shipping

We offer complimentary standard shipping and a number of flat fee-based domestic and international options. Simply select the appropriate shipping option for domestic or international delivery during checkout.

What is your returns policy?

We will provide a full refund for any products returned to us within 30 days

Products must have been purchased directly from the stoerformen secure website. We cannot accept returns of products purchased from other retail outlets. Please return those to the outlets where purchased.

Products must be returned within 30 days of order date.

Please include a copy of your receipt (or a note with your order number, name, email address, phone number) and your reason for returning the product(s)

Original shipping and handling charges are non-refundable.

How do I return a product box I have purchased on stoerformen.com?

To arrange a return, please email returns@stoerformen.com

How will I be refunded for my returned purchase?
The debit or credit card you paid with will be refunded the amount you paid for your product box, this is not inclusive of postage costs you may have initially paid or have paid to return the product box.
How do I return a Stoer Skincare product box I have purchased from another website or retailer?
To arrange the return of any of our products you have purchased from one of our partner retailers in-store or online, you would have to return to the in-store or online retailer you purchased from by following their guidance and returns policy.
How long does it take to process payment for a returned product box?
It can take 10-14 working days to process a return and the money to be refunded to you.