How do I know which product best suits my skincare needs?
Stoer Skincare can offer consultation if you are seeking guidance on what product to use for your skin type or if you have a particular skin challenge, our first collection of products have been designed with a variance of usage guidelines for different skin types and those with facial hair. Please email us in the first instance if you have a skin specific query to email@example.com, we work to a 24 hour response period. We can schedule a call with you directly if a bespoke response is required. Please also look at each products usage guidelines and our Journal section within the website which may provide additional information.
Are Stoer Skincare products tested on animals?
Stoer Skincare does not support or engage in animal testing. Instead, we have tested our products using Labskin, the first and only laboratory-grown human skin specifically developed to host harmful bacteria on simulated human skin. It is the best testing platform for anti-microbial products, such as anti-aging, anti-dandruff, anti-acne and UV sun damage, which cannot, and should not be carried out on animals.
This was followed up with full-scale human volunteer studies before the products were launched.
Are Stoer Skincare products suitable for sensitive skin?
All of our products are dermatologically tested and approved. This means we have independantly tested each of our formulations as much as it is clinically possible for all common skin related allergic reactions.
What should I do if I experience a reaction to one of Stoer Skincare’s products?
Whilst we have taken great care in creating and testing our formulations, there is always the possibility that someone can experience an individual reaction to one or any ingredient used, even if it has been clinically proven to be safe for sensitive skin. If you experience an adverse reaction of any kind, please wash off the product immediately with tepid water and discontinue using the product you believe to be causing the reaction. We would then encourage you to contact us via email to firstname.lastname@example.org and provide us with details of your reaction to allow us to troubleshoot. We work to a 24 hour response period and can arrange a direct call if a bespoke response is required.
What ingredients have Stoer Skincare avoided using?
We will always strive to provide the highest quality of ingredients available at the time of formulating, we believe in using sustainable, ethically sourced and safe ingredients in all of our products.
We have chosen not to include any of the following ingredients in any of our formulations:
- Ethoxylated Surfactants,
- Hydroquinone Lead,
- Mineral Oil,
- Plastic Microbeads,
- Silicone derived emollients,
- 1.4 Dioxane
How are Stoer Skincare products tested prior to being available for sale ?
Stoer Skincare follows the standard process of testing products to current European Safety Standards ahead of engaging further optional testing to dermatologically tested status. We are passionate about creating products specifically targeted for male skincare needs and challenges. All of our products are further independently tested by panel tests of male consumers to provide critical feedback ahead of any new product being released for sale.
What personal information does Stoer Skincare hold?
Will I receive unsolicited emails from Stoer Skincare?
We will automatically add you to our mailing list when you create an account, this is to provide you with up to date and relevant information on our products and campaigns. The only way you can be added to our mailing list is to have signed up when visiting our website or if you have created a user account. If you have signed up and want to opt out at any time, there will be an option at the bottom of every email you receive.
What “Cookies” does Stoer Skincare collect?
The cookies we collect are Web Analytic Cookies, Session Cookies, Tracking Cookies. You can block cookies by activating the setting on your browser that allows you to refuse them. Please note, if you block all cookies you may not be able to access all of the site, and you might not be able to shop with us.